PLACING ORDERS
Eataly looks forward to catering for you! Please place all orders at least 48 hours in advance, and 72 hours for orders over 100 guests and seafood platters.
Our catering office is open Monday – Friday 9AM to 5PM.
We are unable to take and process orders on Saturdays and Sundays, therefore, for orders to be received on Monday or Tuesday, they must be placed and confirmed by 3pm the Friday prior.
DELIVERY
Delivery is available throughout Manhattan and the 5 boroughs. Pricing varies based on location and size of the order. The standard delivery fee is 12% of the subtotal with a minimum charge of $45.
Hours of Delivery: Monday-Sunday 9:00AM-6PM
DEPOSIT
A deposit of 30% of the total estimated amount will be charged upon accepting the order.
PICK UP
Pick up is available at our downtown store located on Floor 3 at 4 World Trade Center. Catering orders will always be located at the Guest Relations desk.
UTENSILS
Keep those fingers clean — disposable utensils are included with your order at no extra charge! UPON REQUEST ONLY!
ALLERGENS
For further information about allergens handled at Eataly, please inquire with a member of the catering team.
STAFFING
Eataly is able to help coordinate servers, bussers and bartenders for your event!
CANCELLATION & MODIFICATION POLICY
To cancel OR modify a catering order, we appreciate as much advance notice as possible.
Modifications made within 48 hours of delivery time cannot be guaranteed and are subject to an additional charge.
Orders cancelled prior to 48 hours will be fully refunded.
Orders cancelled between 48 and 24 hours of delivery/pick-up time will be charged at 50%, and credit will not be honored.
**Orders cancelled within 24 hours of delivery/pick-up time will be charged in full, and credit will not be honored. **
A 20% rush fee will be applied to orders received or confirmed with less than 48 hours advance notice.